E-commerce Manager

Job Description –

•    Driving the sales performance of the e-commerce platform
•    Managing and executing promotional campaigns
•    Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
•    Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments

•    Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance.
•    Generate ideas and strategies based upon data-driven insights and recommendations.
•    Manage and review e-commerce operations and processes.

•    Manage customer retention and loyalty programs.

•    Manage sales, promotions, marketing and social media campaigns, and programs over digital platforms.

•    Measure order fulfilment and customer satisfaction performance.